VIP Digital Strategist

Client Relations Management
Ortigas, Work From Home
April 12, 2022
Full Time Remote

Job Description

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Key Responsibilities

  • Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
  • Keep up to date with current design trends – primarily in web design, but also in other fields as well
  • Manage the website projects in production.
  • Must maintain excellent customer relationships.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and managers.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients’ expectations.
  • Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation.
  • Is able to zero out non contacts every end of the week.
  • Must undergo and pass Advanced IDX training.

Competencies

  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
  • Creative

Requirements

  • Experience in project management or handling multiple clients at a given time Background in art and design is a must.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • WordPress knowledge is a strong plus.
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