Digital Strategist

Job Description

Our Digital Strategist is primarily responsible for handling clients that purchase our website products.

• Assist our clients through the website production process until their website is launched.
• Act as a bridge between our clients and the production
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Key Responsibilities

• Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Keep up to date with current design trends – primarily in web design, but also in other fields as well
• Manage the website projects in production.
• Must maintain excellent customer relationships.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and managers.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients’ expectations.
• Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO only if DS has completed training) per month, 24 completions for last 4 consecutive months, and/or a total of 36 completions for last 6 months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
• Is able to zero out non contacts every end of every week.
• Must undergo and pass Advanced IDX training.

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable
• Creative

Requirements

• Experience in project management or handling multiple clients at a given time Background in art and design is a must.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• WordPress knowledge is a strong plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.