Project Coordinator
Job Description
Project Coordinators are the point of contact for our web development division’s clients, and assist them with their requests. They oversee and manage task requests for the team, and log project records. They coordinate with team leads, project managers, directors, and division heads regarding assignments and responsibilities. They also touch-base with the clients of those who are out for the day.
Key Responsibilities
- Attend to coverage for absent client-facing representatives regarding basic project management processes.
- Coverage for a day only. Should the client-facing rep. be out for more than 1 day the coverage should be taken care of by the TL/DH that he/she is reporting to.
- Ownership and accountability to assist the client with his/her request and will be the point of contact.
- Touch-base with the clients of those who are out for the day.
- Call client to assist with their requests.
- Tasks requests and tags the Team Lead/Department Head on the Salesforce task.
- Logs project records on Salesforce.
- Updates the client (for that day only) and introduce the TL/DH of the client-facing rep he/she is covering for.
- Coordinate with the following team leads/department heads for projects that he/she is assisting with (Project Managers, Support Team, Art Directors)
- Manage iStock downloads internal online library
Competencies
- Great Communicator
- Team Player
- Eager to Learn and grow
- Well Organized
- Patient
- Flexible and Resourceful
- Tenacious and Assertive
- Good Attitude
- Coachable
Requirements
- At least 1 year BPO Voice Account experience
- Excellent communication skills with a neutral accent
- Experience working for a US client
- Knowledge in HTML, WordPress, and Salesforce are plus factors
- Detail oriented, highly disciplined, alert, systematic, honest and trustworthy, personable and approachable.
